Privacy Policy

Effective Date: June 21, 2026

At Akhra Digital, we are committed to safeguarding your privacy and protecting the personal and professional data you share with us. This Privacy Policy outlines the types of information we collect, how we store, process, and secure that data, and the legal rights you have regarding your personal information when using our website and the Backstage portal (backstage.akhradigital.com).

By registering an account with Akhra Digital or using our services, you consent to the data collection, transfer, and usage practices described in this policy.

1. Information We Collect

To provide free global distribution, calculate your earnings, and maintain account security, we collect several categories of information:

  • Personal Identity Information (PII): Your legal name, email address, password, physical address, and contact numbers.
  • Verification Information: Signed Artist/Label Agreements, scanned copies of government-issued identification (Aadhaar, Passport, PAN Card), and corporate business licenses used to verify label profiles.
  • Music and Catalog Data: Sound recordings, cover artwork, compositions, lyrics, songwriter names, publishing splits, and corresponding metadata (including ISRCs and UPCs).
  • Financial and Payout Information: Bank account numbers, IFSC codes, routing details, billing addresses, or PayPal email addresses required to process royalty payments.
  • Technical and Usage Data: IP addresses, browser types, device information, operating systems, cookie preferences, and activity logs within the Backstage portal.

2. How We Use Your Data

We process your data based on contractual requirements, legal obligations, and our legitimate interests in distributing your catalog and preventing platform abuse:

  • Global Music Ingestion: Delivering your audio files, artwork, and metadata to selected Digital Service Providers (DSPs) worldwide.
  • Royalty Calculations and Payments: Tracking streaming activities, compiling financial reports, and executing bank transfers or PayPal payments.
  • Verification and Compliance: Reviewing signed agreements on official letterheads and ID cards to prevent intellectual property fraud, sample theft, and fake artist profile creation.
  • Security & Abuse Prevention: Analyzing analytical patterns to detect artificial streams, script looping, bot plays, and password compromises.
  • Customer Support: Responding to backstage tickets, inquiries, takedown requests, and general support calls.

3. Information Sharing and Subprocessors

We do not sell, rent, or lease your personal information to marketing databases. We share your data exclusively with trusted subprocessors and partners necessary to deliver our service:

  • Digital Service Providers (DSPs): Your music, artist name, cover art, and metadata are shared directly with the platforms you select (e.g., Spotify, Apple Music, YouTube, Meta, TikTok) for public streaming.
  • Financial Services: Payment gateways, banking partners, and transaction processors required to route your earnings.
  • Infrastructure Hosting: Secured cloud database servers where your files and account ledgers are stored.
  • Law Enforcement & Audits: If required by law, court order, or to resolve stream fraud investigations, we may share verification and identity records with judicial authorities and DSP compliance officers.

4. Cookies and Analytical Tracking

We use essential cookies to maintain your login session on backstage.akhradigital.com and analyze portal traffic patterns. You can choose to disable cookies in your browser settings, though doing so may prevent certain interactive features of the Backstage panel from functioning correctly.

5. Data Retention Policies

We keep your personal information and catalog details for as long as your account remains active in our system. If you request a complete account deletion or catalog takedown:

  • We will remove your files and metadata from the active distribution servers and DSPs.
  • We are legally required to retain transaction histories, invoice logs, payouts, and legal verification agreements for a period of up to seven (7) years to comply with local financial audit, tax, and anti-money laundering laws.

6. International Data Transfers

Your music and metadata are distributed globally. By using our services, you acknowledge that your personal information and media files will be transferred to, stored in, and processed by servers located globally (including the US, EU, and India) where DSPs operate their content delivery networks.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If you believe a child has created an unauthorized backstage account, please contact us immediately to initiate deletion.

8. Data Rights & Protection Laws

Depending on your jurisdiction (complying with GDPR, CCPA, and Indian Digital Personal Data Protection Act guidelines), you have the right to request:

  • Access to the personal data we hold about you.
  • Correction of inaccurate, outdated, or incomplete data.
  • Erasure of your personal records (subject to legal financial retention limits).
  • Portability of your metadata and catalog exports.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, contact our Data Protection Officer at:

Email: support@akhradigital.com

Phone Support: +91 9661686687, +91 6201686687